Conditions of Sale

Timber is a natural material, which is subject to changes in temperature and humidity. We cannot accept liability for natural movement or distortion, warping, swelling or splitting which is caused by the door being exposed to extremes of temperature or humidity, or if the door is not correctly stored, treated or hung. A bow of 4mm along the length of the door shall be deemed to be within the manufactured tolerances.

Special order items and non-stock items are not returnable and no credit can be given.
A deposit of 60% of the total value of any stock items or custom-made orders is required at the time of ordering. If the order is cancelled, the deposit will be retained to contribute towards covering our costs.  Orders cannot be amended once they have been placed with the factory.
The Full Balance is required 2 weeks before due delivery date of doors.

Any claims for damaged goods or where goods supplied do not match those ordered, must be reported within 3 working days of receipt. No claim will be considered after this date. The company accepts no liability if costs are incurred by booking a carpenter before having received and checked all goods.
We shall not be held responsible for any incidental work or expenses arising out of or because of any defect in our product or failure to deliver within the specified timeframe. In the event of goods proving to be defective (manufacturers defect only) which need replacement, our liability shall not exceed the replacement of the faulty goods.

We endeavour to supply a quality product as efficiently as possible. Occasionally mistakes are made through human error and we are sorry for any inconvenience that this may cause; however, we reserve the right to rectify any problems that arise as quickly as possible but we do not subscribe to the compensation culture.

All of the doors pictured within our online catalogue have been pre-finished (i.e. stained or lacquered) prior to photography and therefore are not an exact representation of the door you may choose. Please also bear in mind that due to the vagaries of the printing process colour depicted may vary slightly from the final product. All details in this online catalogue are correct at time of publication. Please note that prices and range may be subject to change without prior notice.

Refunds are made entirely at the discretion of the Director.